If you believe someone is in physical danger, including from themselves, the most important thing is to get that person help. Please contact the appropriate crisis number, non-emergency number, or police number. If you are a PyCon HK attendee, you can consult with a volunteer or staff member to help find an appropriate number.
If you believe someone has violated the Code of Conduct, we encourage you to report it. If you are unsure whether the incident is a violation, or whether the space where it happened is covered by the Code of Conduct, we encourage you to still report it. We are fine with receiving reports where we decide to take no action for the sake of creating a safer space.
If you find that you need to make a report, and you cannot find the appropriate Code of Conduct reporting contact, you may report to the PyCon HK Code of Conduct email alias below. PyCon HK event staff will handle your report. If this happens, please also mention that you could not find specific reporting information so that we can improve.
General Reporting Procedure
The best way to contact the PyCon HK Code of Conduct event staff is by email at [email protected]. The members of the PyCon HK event staff who monitor this account are:
- Sammy Fung
- Calvin Tsang
In the event of a conflict of interest, you may directly contact any of the lead incident responders:
- Sammy Fung
- President, Open Source Hong Kong
- [email protected]
Report Data
When you make a report via email or phone, please include:
- Your contact info (so we can get in touch with you if we need to follow up)
- Date and time of the incident
- Location of incident
- Whether the incident is ongoing
- Description of the incident
- Identifying information of the reported person: name, physical appearance, height, clothing, voice accent, identifying badge information such as company name, ribbons, or badge number
- Additional circumstances surrounding the incident
- Other people involved in or witnesses to the incident and their contact information or description
Please provide as much information as possible.
Confidentiality
All reports will be kept confidential. When we discuss incidents with people who are reported, we will anonymize details as much as we can to protect reporter privacy.
However, some incidents happen in one-on-one interactions, and even if the details are anonymized, the reported person may be able to guess who made the report. If you have concerns about retaliation or your personal safety, please note those in your report. We still encourage you to report, so that we can support you while keeping our conference attendees safe. In some cases, we can compile several anonymized reports into a pattern of behavior, and take action on that pattern.
In some cases, we may determine that a public statement will need to be made. If that’s the case, the identities of all victims and reporters will remain confidential unless those individuals instruct us otherwise.
Report Handling Procedure
When you make a report to an incident responder, they will gather information about the incident according to the Procedure For Incident Response.
After an incident responder takes the report, they will immediately consult with the PyCon HK event staff, unless there is a conflict of interest, in which case any non-interested parties will be contacted.
If the incident is ongoing and needs to be immediately addressed, any lead incident responder may take appropriate action to ensure the safety of everyone involved. If the situation requires it, this may take the form of a referral to an appropriate non-PyCon HK agency, including the local police. PyCon HK is not equipped to handle emergency situations.
If the incident is less urgent, the report will be discussed by the event staff, who will meet to determine an appropriate response. Examples of possible incident responses are outlined in the Procedure For Incident Response.
Before any large in-person gathering conference, staff will have a mandatory meeting where incident response procedures will be outlined. After the conference, all incident responders will attend a debriefing session with the lead responders to discuss all incidents and determine any necessary follow-up actions.
Following up with Reporters
Within one week of an incident report, a member of the event staff, or one of the lead responders, will follow up with the person who made the report and provided their contact information. The follow up may include:
- An acknowledgment that the Code of Conduct responders discussed the situation
- Whether or not the report was determined to be a violation of the Code of Conduct
- What actions (if any) were taken to correct the reported behavior
In some cases, the lead responders may need to ask additional questions about the incident in order to identify the reported person.
Conflicts of Interest
If an incident responder has a conflict of interest for a report, they will recuse themselves from the discussion and handling of the incident. The incident documentation will not be available to them, and they will excuse themselves from any conversations involving handling the incident.
Should more than two of the PyCon HK lead incident responders need to recuse themselves, another PyCon HK staff member will step in as a temporary lead incident responder.
This procedure was adapted from the Ada Initiative’s guide titled “Conference anti-harassment/Responding to Reports”, the Django Project reporting guidelines (CC BY 3.0), with additions by Otter Tech.